Before I knew it, my domain had been with GoDaddy for 60 days, so I started the transfer to GoDaddy. But the transfer didn’t go smoothly — I hit an unrecognized-email problem. Because I’d enabled domain privacy protection before, and disabled it before the transfer, GoDaddy still couldn’t read my Whois email. In the backend, the domain’s Admin Email field showed nocontactsfound@secureserver.net. Don’t panic — your domain hasn’t been stolen. This email is a default value. What does it mean? “nocontactsfound” is “no contacts found”, i.e. unable to find a contact; “secure-server” means secure server. The system fills this in when it can’t find your email — it doesn’t mean the domain was stolen, so there’s no need to worry.
So how do we continue the domain transfer?
The most effective method is to contact customer service and resolve it manually. Note that GoDaddy has no Chinese-language support — whether you email or make an international call, you need to speak English. I’ve also found a sample letter for your reference if you run into this. GoDaddy support email: support@godaddy.com
[code] Dear Transfer Department: My domain of NEILREN.com need transfer to Godaddy.com,but there are some problem ,so I need your help. In my account,my domain show that the admin email is:nocontactsfound@secureserver.net. When I select “restart transfer” or “update admin email address”, it shows :“The transfer(s) cannot be updated because they are not in an appropriate status.” My domain”s WHOIS email is : MAIL@NEILREN.COM. why ?please ,i need your help . [/code]
Chinese translation:
[code]Dear Transfer Department: My domain NEILREN.COM needs to be transferred to Godaddy.com, but there are some problems, so I need your help. In my account, my domain shows that the admin email is: nocontactsfound@secureserver.net. When I select “restart transfer” or “update admin email address”, it shows: “The transfer(s) cannot be updated because they are not in an appropriate status.” My domain’s WHOIS email is: MAIL@NEILREN.COM. What do I do? Please, I need your help.[/code]